Small drops. Big stories.

Because each item is produced to order in a limited run alongside our partner artists and makers, we're unfortunately unable to offer cancellations or refunds once an order has been confirmed — except where this policy or your local consumer law specifically provides.

We'd hate for you to be disappointed, so please take a moment to check the size guide, product details, and photos before placing your order. We're not able to accept returns or exchanges for a change of mind, including sizing or colour preference.

If your order reaches you damaged, defective, or not quite what you ordered, please drop us a note at hello@natives.africa within 7 calendar days of delivery, including your order number and a few clear photos. We'll look into it straight away and, where the claim is confirmed, arrange a replacement or refund for the affected item.

For a claim to go through, items need to be unworn, unwashed, and in their original condition with all tags and packaging intact. Custom, personalised, or final-sale pieces are made specially for you and can't be returned or refunded.

If we've approved a return, we kindly ask that you cover the cost of posting it back to our Nairobi studio — unless the mix-up was on our end, in which case we'll sort it out. Original shipping charges aren't refundable, and we'll always confirm any return details with you in writing first.

Once we've received and inspected your returned item, approved refunds are issued to your original payment method within 14 working days. Refunds are made back to the same card or account — we're not able to offer cash or alternative refunds.